Frequently Asked Questions
Everything you need to know about elevating your home living experience.
What is the standard shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer white-glove delivery and assembly?
Yes, for select large furniture pieces, we offer a white-glove service that includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items in their original condition. Please note that custom-made or final sale items are not eligible for return.
Are your wood products sustainably sourced?
Masterbuilt is committed to sustainability. We partner with suppliers who utilize FSC-certified timber and eco-friendly manufacturing processes to minimize our environmental footprint.
Do your products come with a warranty?
All Masterbuilt furniture includes a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.
Can I track my order status online?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.